Which? Money 1-to-1 guidance

From tax to travel insurance, if you're a Which? member* with a money question or concern our Which? Money 1-to-1 guidance experts are here to help. Since the helpline started in 2009, we've helped more than 190,000 people with their financial queries.

Book a Which? Money 1-to-1 guidance appointment

If you'd like to book an appointment with one of our money experts, please use our new appointment booking tool - we'll ask you for a few details about your question, and then allow you to pick a time to speak with a specialist on this topic. 

You'll need to be logged into your Which? account. If you encounter problems logging in or can't remember your password, please try a password reset in the first instance. If you're still having any issues, or are not currently entitled to use Which? Money 1-to-1 guidance, please speak to our Member Services team on +44 29 2267 0000

Money experts you can rely on

The helpline is staffed by advisers with more than 100 years' experience in the financial services industry between them. You can ask us questions about a range of personal finance subjects, and there are no limits to the number of calls members can make or the length of time you spend talking to our advisers. Although we can't give you regulated financial advice, you'll always get personalised assistance.

We are also not regulated to give claims management advice, which means that although we can provide general information and guidance, we can't give you personalised advice or help with your specific complaint or claim.

Here's a list of what we can help you with:

• Banking
• Borrowing
• Car, home and travel insurance
• Equity release
• Investments
• Long-term care
• Mortgages
• Pensions
• Protection insurance
• Savings
• Tax
• Wills/probate/trusts

Which? members* can call the helpline on 029 2267 0001. It is open on Monday to Friday, from 9am to 5pm.

*availability depends on membership package.